Our policy lasts 7 days for UAE orders.
Our policy lasts 14 days for international orders.
We accept exchanges with only the same product(s) purchased. So if you would like to exchange with any other product(s) then this will be treated as a return and you must place a new order for the item you would like instead.
We provide free collection for the first return or exchange for UAE orders.
From the second collection onwards, a fee of UAE 15 is applicable for UAE orders.
FOR ORDERS FROM OUTSIDE THE UAE
Unfortunately, we do not offer free exchanges for international orders. So if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead.